Dog toy

At Two Worlds Official , we are committed to providing you with an exceptional shopping experience. We understand that you trust our products and service, which is why we offer you a 15-day satisfaction guarantee .

Here's what that means for you:

Risk-Free Trial : When you purchase from us, you have 15 days from the date you receive your order to try our products. If for any reason you are not completely satisfied, we offer you the opportunity to return the product.

Your satisfaction matters : We won't ask you any awkward questions. Your satisfaction is our priority. If you are not satisfied, contact our customer service team, and we will guide you through the returns process.

Product Condition : We understand that to be eligible for the 15-day warranty, the product must be in its original condition, undamaged and accompanied by all original accessories and documents.

Fast Processing : We are committed to processing returns quickly and efficiently to ensure you have the best possible experience.

At Two Worlds Official, our goal is your complete satisfaction. We are proud of the quality of our products, and we believe in their value. If for any reason you are unhappy with your purchase, we are here to help.

Please feel free to contact us at twoworldsoff@gmail.com with any questions or to initiate a return. We look forward to serving you and providing you with quality products, with the peace of mind you deserve.

Shop with confidence with Two Worlds Official.

TERMS OF DELIVERY

What are the shipping times for your products?

Delivery times are estimated between 10 to 20 days .

Do you ship anywhere in the world?

Yes, we deliver all over the world.

Some items are missing from my order, what's happening?

Our products are shipped separately according to your order. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: twoworldsoff@gmail.com and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Toulouse in France.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes shipments may take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel that you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: twoworldsoff@gmail.com

RETURN POLICY

Any item returned within 15 days of purchase will be fully refunded.

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 15 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy.